b299's Privacy Policy

1 Purpose and Scope of Data Collection

b299 collects only the information that is necessary to operate our services, ensure security, and improve user experience. We do not collect unnecessary information and we never sell collected information to third parties.

The main purposes of our data collection are:

• Creating and managing accounts and verifying user identity
• Processing deposit and withdrawal transactions
• Preventing fraud and ensuring security
• Providing customer service and responding to support requests
• Improving platform performance and resolving technical issues
• Complying with applicable laws and regulations

2 What Types of Information We Collect

2.1 Registration Information

We collect the information you provide when creating an account, including: your name, date of birth, email address, mobile number, and password. This information is essential for keeping your account secure.

2.2 Identity Verification Information

Where applicable, b299 may request copies of government-issued identification or other documents for identity verification. This information is used solely for confirming identity and preventing fraud.

2.3 Financial Information

We collect payment information necessary to process financial transactions (deposits and withdrawals). Mobile banking services such as bKash, Nagad, Rocket, and Upay are used on our platform, and their own privacy policies apply. b299 does not store any full card numbers or bank PINs.

2.4 Usage and Technical Information

When you use our platform, certain information is collected automatically:

• IP address and device identity
• Browser type and version
• Session time and duration
• Information about pages visited
• Gaming activity and transaction history

3 How We Use Information

b299 uses the collected information for the following purposes:

• Service Delivery: To manage your account, process transactions, and ensure gaming features work properly.
• Security: To detect and prevent unauthorized access, fraud, and suspicious activity.
• Communication: To send important account-related notifications, transaction confirmations, and necessary updates.
• Customer Service: To respond effectively to your inquiries, complaints, and support requests.
• Improvement: To continuously improve platform performance, user experience, and service quality.
• Legal Compliance: To meet applicable laws, regulations, and regulatory requirements.

4 Data Storage and Security Measures

b299 uses industry-standard security technology to protect your information. The key components of our security measures are:

• SSL Encryption: All data exchanged between you and our servers is transmitted through an encrypted connection.
• Data Encryption: Sensitive information is encrypted when stored.
• Access Control: Only authorized personnel can access user information on a need-to-know basis.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Data Backup: Regular backups are maintained to ensure the safety of information.

No data transmission over the internet is 100% secure. However, b299 is committed to ensuring the highest possible level of protection. In the event of a security breach, we will notify affected users in accordance with applicable law.

5 Sharing Information with Third Parties

b299 will never sell your personal information under any circumstances. However, information may be shared in specific situations:

5.1 Service Provider Partners

Trusted third-party services may be used for payment processing (such as bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and fraud prevention. These partners receive only the information necessary for their designated tasks and are also bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may need to be provided due to court orders, government investigations, or legal obligations. In such cases, we will provide only the information legally required.

5.3 Business Changes

In the event of a business restructuring or change of ownership, user information may be transferred to the new entity, but the terms of this Policy will continue to apply.

6 Data Retention Period

b299 retains your information only for as long as it is necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for as long as required to meet legal obligations after it is closed.
• Transaction Records: For the period required under financial regulatory rules.
• Technical Logs: Generally short-term, for as long as needed for security and troubleshooting purposes.
• Identity Verification Information: Long-term retention may apply in accordance with legal obligations.

Once the retention period ends, we securely delete or anonymize the information.

7 Your Rights

As a b299 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though complete deletion may not be possible if legal obligations exist.
• Right to Object: You may object to the use of your information for specific purposes.
• Data Portability: You may request your information in a structured, machine-readable format.
• Withdrawal of Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us. We are committed to responding to your requests in a timely manner.

8 Protection of Minors' Information

b299 is strictly for those aged 21 and above only. We do not knowingly collect personal information from any minor. If we suspect that a minor has registered on our platform, we will immediately close their account and delete the associated information.

If a parent or guardian suspects that their minor child has registered on our platform, please contact us.

9 Marketing Communications and Preference Controls

b299 may always send you important account-related notifications (transaction confirmations, security alerts, etc.) — these cannot be turned off as they are part of the service.

For promotional or marketing communications, you may change your notification preferences at any time. To opt out, please contact our customer service.

10 International Data Transfers

Our servers and data processing facilities may be located in various countries. Your information may be transferred to and stored outside your own country. In such cases, b299 ensures that the standard of data protection meets the criteria described in this Policy.

11 Policy Changes and Updates

b299 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• A notice will be published on the platform.
• You may be notified by email or other contact method before the changes take effect.
• The "Last Updated" date at the top of the Policy will be changed.

Continued use of the platform after changes are made will be considered as your acceptance of the updated Policy.

12 Links to Other Websites

b299's platform may contain links to third-party websites (such as payment service provider sites). b299 is not responsible for the privacy practices of these external sites. We recommend reading their own privacy policies before visiting these sites.

13 Privacy-Related Contact

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us. Our customer service team is available 24/7 to assist you.

• Live Chat: Instant support is available from any page on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

We will do our best to respond to your request as quickly as possible.